How can I return my Lubamboo products?

You have the right to return the ordered products within 10 days for a refund of the purchase price (excluding delivery costs).

All items must be returned in their original condition with the tag intact and not cut off. Please read our full returns policy before returning your items.

 

1. Print out the return form, fill it out and include it in your return package. If you don't have access to a printer, write the information requested on the return form on a piece of paper instead. Don't forget to write down your order number!
Click here for the return form.

 

2. Once your package is ready, send it to the address noted on the Return form (shipping label).

 

3. Your return will be processed immediately (in exceptional cases up to a maximum of 30 working days). You will then receive an email informing you that you can expect your refund within 1 – 3 working days.

Please note that we cannot cover return shipping costs and you are responsible for lost shipments.

 

Would you like to exchange?

Only returns for a refund are accepted. If you would like to exchange your item for a different color or size, please place a new order to preserve stock.